The Managed Services Solutions Architect is responsible to design all aspects of Comverse Managed Services solution matching Customer business requirements. The Solutions Architect works as a team member in coordination with Sales and Product Unit Teams during the sales process – from lead to contract closure.
• Define the Managed Services solution including:
- Scope of Services
- Roles and Responsibilities
- Staffing model and Organizational Chart
- KPI’s/SLA’s
- Transition and Transformation
- Financial Model
- Value Proposition
• Supports the business development efforts by participating in new opportunities and generating service extensions
• Be part of Sales Team responding to RFP/RFI's or proposals:
- Prepare the Managed Services proposal
- Prepare/Conduct Presentations and Work Shops of the Managed Services Solution
• Establish strong relationships with customers
• Is the trusted advisor to the existing customer base while supporting new initiatives
• Manage/participate in Due Diligence process
• Prepare the Managed Services professional parts of the contract
• Solution Handover to the Managed Pressure Operations
Job Requirements:
Bachelor’s Degree in Computers Science, Computer Engineering, Electrical Engineering or equivalent from a recognized institution
• Professional Experience:
- Deep knowledge in BSS systems -VAS is an advantage
- Deep knowledge in Managed Services Operation and delivery
- Experience in analyzing and design of Business Processes
- Experience with Managed Services sales or pre-sales
- Experience in Managed Services Transition and Transformation
• Skill Set:
- Strong organization, prioritization and communication skills - self-starter, equally confident working standalone or as a team member
- Highly creative with strong presentation skills and ability to manage and contribute in meetings from small workshops to large conferences
- Fluent written and spoken English is a must (additional languages is an advantage)
- Entrepreneurship with ability of new relationship building and negotiation skills
- Working under pressure on parallel tasks
• Knowledge:
- Strong knowledge of CSPs (Communications Service Providers) operational processes and systems
- Telecom Industry market
- Managed Services Operational Processes
- Knowledge of BSS and/or VAS solutions
- Knowledge of Comverse products is preferential
- ITIL and eTOM knowledge
- Project Management
resume in english to: ROSAMILHA@GMAIL.com include in the subject "CALA MS SOL.ARCHITECT"
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