Descrição da empresa |
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Porte da empresa: Grande (acima de 500 funcionários) |
Descrição: Desenvolvimento e licenciamento de programas de computador customizáveis, consultoria em tecnologia da informação, holdings de instituições não-financeiras |
Estado: Rio Grande do Sul |
Cidade: São Leopoldo - RS |
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Descrição da Vaga de Emprego |
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Se oferece 1 vaga/s para trabalhar em Amazonas na área profissional Suporte Técnico |
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Função: Analista De Help Desk
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Categoria: Informática, TI, Telecomunicações - Suporte Técnico |
Descrição: Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys, Smartphones and basic printer support Support users with Apple Mac and IOS devices Support Multifunctional Devices (MFD) for issues like Scan to Email, Scan to Fax, Email to Fax etc. Support In-country PBX networks and PSTN interfaces Support Hardware/Software selection and Procurement effort Support Hardware Refresh, Redeployment and Disposal activities Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support Reimaging computers/hard drives in accordance with customer standards IMACD function including installation and decommission. Backing up and restoring settings and associated systems administration activities Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents. Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information. Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed. Trains and orients users on use of hardware and software. Recommends and / or performs upgrades on systems to ensure longevity. Support VIPs on site, if need be Coordinate with local cabling vendor for cabling requirements Performs other duties as assigned |
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Exigências |
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Estudos Mínimos: Ensino Superior |
Experiência Profissional: Entre 1 e 3 anos |
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O que esta vaga oferece |
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Tipo contrato: Efetivo – CLT |
Jornada: Período Integral |
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ENVIAR E-MAIL PARA: recrutamento@hcl.com
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